Warranty Claim

We stand by our products. Each one is made using durable materials and checked for quality before shipping. Our products hold some of your most valuable items and are built to last, but we know that accidents happen. For that reason, we have a lifetime warranty on all orders.

If your product becomes defective within the dogs lifetime (15 years max) of purchase, you qualify for a replacement. Products that have been stretched out due to over-stuffing, water damage, normal day to day wear and tear, etc. will not qualify for a replacement.

For additional specifications on what issues qualify for replacement, please visit our Warranty Policy here.

To be considered, please fill out the form below and a member of our customer service team will be with you within 24 hours. Thanks for your patience and for your support!

Thank you for your message! Our customer service team will get back to you as soon as possible. If you have not seen a response within 24-48 hours, please check your spam or promotions folders as emails often go there by mistake!

First Name

Last Name

Order number

Picture of defective item

Replacement design (please provide an alternative choice in case original design is out of stock)

Current Address

Address (Line 2)

City

State / Province

Country

Zip

Message:

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