Return Policy

Standard Return Policy: 

We understand how it is to shop online. For whatever reason you might need to return your purchase, send it back to us within 30 days of your initial purchase for a refund. Returned products must be unused and include their original packaging. Any product returned that is used or not in its original packaging will be rejected and will not be sent back to the customer. 

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Once you have requested a return:

You will be emailed a return label you should use to return your order to the following address:

Kano

735 Auto Mall Dr #100

American Fork, UT 84003

The cost of the return label will be deducted from the total refunded amount.

You will be informed by email when your return is fully processed and refunded. Typically we will process returns within 3 business days of its arrival to our warehouse and the refunded amount will appear in in your bank account 3-5 days after that.

 *Kano Enterprises LLC is not responsible for any returns lost in transit

Late or missing refunds (if applicable):

If you haven’t received your refund yet, first check your bank account then get in touch with your credit card company or your bank about pending transactions. It may take up to a week for your refund to appear in your bank account.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@kanodog.com so we can get that sorted out!