Warranty Policy

We stand by our products. Kano products are made using durable materials and checked for quality before shipping. Our products are used to help our most valued friends/family members (our pets), therefore you should buy product that you can rely on. For that reason, we have put a lifetime warranty on all orders (details below).  


Kano products are made to last! However, if your item becomes defective within the life of the dog (15 year max) of your purchase, you qualify for a replacement.  Please keep in mind that products that show signs of chewing or just normal day to day wear and tear, etc. will not qualify for a replacement.

If you feel you would qualify for a replacement please contact us and we’ll happily verify the warranty for you! To request a replacement of any defective items, please fill out the link here.

Otherwise, send an email directly to hello@kanodog.com with the following information to our customer service team will verify your warranty: 

  • Full Name
  • Order Number
  • Picture of the defective item
  • Name of the item you would like as a replacement
  • Your current shipping address

Our customer service team will contact you on the next business day to review your warranty claim so we appreciate your patience!    

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