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We stand by our products. Kano products are made using durable materials and checked for quality before shipping. Our products are used to help our most valued friends/family members (our pets), therefore you should buy product that you can rely on. For that reason, we have put a one-year warranty on all orders (details below).
Kano products are made to last! However, if your item becomes defective within one year of your purchase, you qualify for a replacement. Please keep in mind that products that show signs of chewing or just normal day to day wear and tear, etc. will not qualify for a replacement.
If you feel you would qualify for a replacement please contact us and we’ll happily verify the warranty for you! To request a replacement of any defective items, please fill out the link here.
Otherwise, send an email directly to firstname.lastname@example.org with the following information to our customer service team will verify your warranty:
Our customer service team will contact you on the next business day to review your warranty claim so we appreciate your patience!
*Wallets that were included in an order for promotional reasons or were awarded as an item in a giveaway cannot be replaced. Often these wallets are released in limited quantities and when the designs are gone, we can not offer a replacement.